FAQ | Ping

Do I need to keep the cocktails refrigerated?

Yes, most of our cocktails contain fresh ingredients and without any preservative, therefore they need to be refrigerated.

How long can the cocktails be kept?

Each cocktail has a different shelf life which you may check on the individual page of each cocktail, the expiry date is also marked at the back on each bottle which you may refer to.

How can I get free delivery?

Order HKD400 or above for free delivery.

What if my oder is below $400?

HKD80 delivery cost will be charge to the order below HKD400

Is there any district where the delivery service does not cover?

Currently delivery service is not available to remote areas and outlying islands (including Hong Kong International Airport)

Is there any delivery service on Sunday?

There is no delivery on Sunday.

If I do not want my order to be delivered the next day, what should I do?"

Remark your preferred delivery date at “add a note” before checkout and our delivery team will arrange for you.

If I would like to add message on the packaging box, what should I do?"

Remark your message at “add a note” before checkout and we will write it on the packaging box for you; please note that we do not provide any greeting cards, all message will be written on the packaging box.